Pixo support
Let’s get you
back to making.
Find a starting point below, or send us a note.
Prefer to stay in the app?
Open Me › Help & Support to submit a ticket and view your submitted requests or reports.
Include your device model, app version, what happened and the steps that led to it. Screenshots can help. Never send your password or full payment details.
What do you need a hand with?
Account & sign-in
Check that you are using the email address and password for your account. Self-service password reset is not available in the current app. If you cannot sign in, contact support without sending your password.
Patterns & making progress
Canvas drafts and making progress are saved on your device. Check the saved status before leaving your work. If saving fails, try again before closing the app. Uninstalling removes local drafts and progress.
Buds, gifts & purchases
If a charge and your Buds balance do not match, try Wallet › Check status. For further help, open a Refund ticket with the order identifier and purchase platform. Refund decisions follow your store’s policies.
Reports & copyright
Use Report on a post, profile or message. For copyright requests, include a link or description of the original work and the Pixo post involved. Submitted reports appear in Help & Support. You can also block a maker in the app.
Photos & voice messages
Check camera or microphone permission in your device settings when using those features. The photo picker shares the image you select. Messages are not restricted to conversation participants by the current service, so do not send sensitive information.
Privacy & data requests
Email manjotsingh1965@icloud.com for access, correction or erasure requests. Describe what you want to request and the account it concerns. Our Privacy Policy explains data handling and retention limitations.
Your account
Delete your account
You can start this in the app. Read the effects before confirming.
- Open Settings › Account › Delete account.
- Enter your current password and acknowledge the deletion notice.
- Confirm deletion. You will be signed out and your local account workspace will be cleared.
Deletion permanently ends access through the app. The same email cannot be used to sign in or register again. Unused Buds become inaccessible; sent gifts are not reversed and purchases are not automatically refunded.
Account deletion does not automatically erase all server data. The retained account record prevents reuse. Previously shared content and other records may remain stored or visible, and automatic server erasure is not available.
If you cannot access the app, email manjotsingh1965@icloud.com with the subject “Pixo account deletion request” and the email address for the account. Do not include your password. Email is also the contact path for a separate data erasure request.
Read retention and deletion details